About Keebo

Keebo

• Are there certain things that you would view as 'bad spending'?
• Can I use my Keebo card to pay for things like rent?
• Can I add someone else to my Keebo account?
• Can I use a Keebo card as a business?
• Do I need to be a UK resident to use Keebo?
• How is Keebo different from other credit card providers?
• See all 14 articles

Account and Profile

Account Info

• Does Keebo offer balance transfers?
• Getting a statement
• How can I update my name and address?
• How can I see my Transactions?
• Is Keebo free to use abroad
• Viewing your transactions and spending on Keebo

Bank Accounts

• Do I have to let you see all of my bank accounts and savings?
• How many bank accounts can I link?
• My bank account doesn't allow direct debits. Can I still use my Keebo card?
• Removing a linked bank account

Fees and Charges

• Do you charge a fee to take out cash in a foreign currency outside the UK?
• Do you charge late payment fees?
• Is there a fee for withdrawing cash?
• What's the daily cash withdrawal limit?
• What interest rates do you offer?

App Settings & Help

App Settings and Help Guide

• I am having problems applying for credit
• I have not received a verification code
• Change notification settings
• Logging in
• Logging out
• Reporting a Bug
• See all 9 articles

Card and Pin

Keebo card and Pin

• Activating your card
• Changing Pin
• Contactless is not working
• Is a Keebo card a debit card?
• Keebo and 3D secure
• Where can I use my Keebo card?

Emergencies

PIN reminders; Replacement card; How do I complain?

• Getting a Pin reminder
• How do I make a complaint?
• I have lost my phone
• Ordering a replacement card
• Reporting a lost, damaged or stolen card
• Recovering your Pin
• See all 7 articles

Fraud

What is credit card fraud and reporting fraud

• How does credit card fraud happen?
• Reporting Fraud
• What is credit card fraud?

Open Banking

Open Banking

• Is there a charge to use open banking?
• Why do you need my banking data?
• What is open banking?

Payments

Payment Info

• Authorising Payments
• How does picking your repayment plan actually work?
• How can I increase my credit limit
• My balance looks wrong
• When is my statement issued?
• What if something happens and I can't make a repayment?

Privacy

Keebo and Privacy

• Can I get a copy of the personal data you hold on me?
• How does Keebo collect data?
• Is my data safe?
• What information do you collect when I use Keebo's app and services?
• What information do you hold about me and how do you use it?
• What's Keebo's privacy policy?

Troubleshooting

Guide to Troubleshooting

• Being overcharged / items not arriving
• Can you join Keebo if you don't have a credit score?
• Contactless is not working
• Getting a Pin reminder
• My card has been declined
• My card has not arrived
• See all 11 articles