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Search our knowledge base for answers to common questions.
About Keebo
Keebo
Can I add someone else to my Keebo account?
Can I use a Keebo card as a business?
Do I need to be a UK resident to use Keebo?
How is Keebo different from other credit card providers?
How old do I need to be to use Keebo?
Is Keebo a Bank?
See all 8 articles
Spending
Are there certain things that you would view as 'bad spending'?
Can I use my Keebo card to pay for things like rent?
How to spend responsibly
How spending responsibly builds credit
If I'm already good with money, why should I get a Keebo card?
What is 'good spending'?
Account and Profile
Account Info
Does Keebo offer balance transfers?
Getting a statement
How can I update my name and address?
How can I see my Transactions?
Is Keebo free to use abroad
Viewing your transactions and spending on Keebo
Bank Accounts
Do I have to let you see all of my bank accounts and savings?
How many bank accounts can I link?
My bank account doesn't allow direct debits. Can I still use my Keebo card?
Removing a linked bank account
App Settings
App Settings
I have not received a verification code
Change notification settings
Logging in
Logging out
Reporting a Bug
Using Keebo with Google Play or Apple Pay
See all 7 articles
Card and Pin
Keebo card and Pin
Activating your card
Changing Pin
Contactless is not working
Is a Keebo card a debit card?
Keebo and 3D secure
Where can I use my Keebo card?
Credit
Guide to Credit
I am having problems applying for credit
Credit Checks
Can you join Keebo if you don't have a credit score?
How can I increase my credit limit
Why I have been denied credit?
What documents or details do I need to provide to get a Keebo credit card?
See all 7 articles
Fraud
What is credit card fraud and reporting fraud
How does credit card fraud happen?
Reporting Fraud
What is credit card fraud?
Grow
Points
Can I lose points?
Do I get points for cash withdrawals?
What is Keebo Grow?
How do I gain points?
How can I get extra points?
What happens when I lose points?
See all 7 articles
Purchases
How many points do I get for each purchase?
I made a purchase with my card but have not got any points. What happened?
What transactions will not qualify for points
Repayments
How many points do I get for repayments?
I have made a repayment of my card balance but have not got any points. Why?
Boost
What is Boost?
My boost has not increased after linking another bank account to the app.
My boost has suddenly changed without me doing anything. Why?
What happens if I unlink my bank accounts, or let them expire?
Credit limit
I do not want a credit limit increase, can I opt out of Grow?
Why is my expected credit limit increase so low?
How do you determine the amount of credit limit increase I will get?
What could prevent me getting rewards for reaching a Milestone?
Help Guide
Pin
Getting a Pin reminder
Getting a Pin reminder
Recovering your Pin
Card
Contactless is not working
My card has been declined
Ordering a replacement card
My card has not arrived
Reporting a lost, damaged or stolen card
My card payment has been declined but I have been charged.
See all 8 articles
Urgent
How do I make a complaint?
I have lost my phone
Updating your email when locked out of the app
Open Banking
Open Banking
My Bank Account is not listed
Is there a charge to use open banking?
Why do you need my banking data?
What is open banking?
Payments
Cash
Do you charge a fee to take out cash in a foreign currency outside the UK?
Is there a fee for withdrawing cash?
Taking out cash with your Keebo card
Fees and Charges
Foreign currency
Do you charge late payment fees?
What's the daily cash withdrawal limit?
What interest rates do you offer?
Free Debt Advice
Debt Advice
Payment Info
Manual Payments
Being overcharged / items not arriving
Authorising Payments
How does your repayment plan actually work?
My balance looks wrong
When is my statement issued?
See all 7 articles
Privacy
Keebo and Privacy
Can I get a copy of the personal data you hold on me?
How does Keebo collect data?
Is my data safe?
What information do you collect when I use Keebo's app and services?
What information do you hold about me and how do you use it?
What's Keebo's privacy policy?