Account closure

FAQs relating to your account closure

• Why are you closing the Keebo Credit Card?
• Is this legal?
• What happens to my repayments once my card has been closed?
• When will my card stop working?
• Does my account automatically close if I pay my full balance?
• What happens to my Grow points?
• See all 17 articles

About Keebo

Keebo

• Can I add someone else to my Keebo account?
• Can I use a Keebo card as a business?
• Do I need to be a GB resident to use Keebo?
• How is Keebo different from other credit card providers?
• How old do I need to be to use Keebo?
• Is Keebo a Bank?
• See all 8 articles

Spending

• Can I use my Keebo card to purchase cryptocurrencies?
• Are there certain things that you would view as 'bad spending'?
• Can I use my Keebo card to pay for things like rent?
• How to spend responsibly
• How spending responsibly builds credit
• If I'm already good with money, why should I get a Keebo card?
• See all 7 articles

Account and Profile

Account Info

• Applying for a Keebo Credit card
• How can I Delete my account?
• Does Keebo offer balance transfers?
• Getting a statement
• How can I update my name and address?
• How can I see my Transactions?
• See all 8 articles

Bank Accounts

• Do I have to let you see all of my bank accounts and savings?
• How many bank accounts can I link?
• My bank account doesn't allow direct debits. Can I still use my Keebo card?
• Removing a linked bank account

App Settings

App Settings

• I have not received a verification code
• Change notification settings
• Logging in
• Logging out
• Reporting a Bug
• Using Keebo with Google Play or Apple Pay
• See all 7 articles

Card and Pin

Keebo card and Pin

• Why has my card declined using contactless?
• Activating your card
• Changing Pin
• Contactless is not working
• Is a Keebo card a debit card?
• Keebo and 3D secure
• See all 7 articles

Credit

Guide to Credit

• I am having problems applying for credit
• Credit Checks
• Can you join Keebo if you don't have a credit score?
• How can I increase my credit limit
• Why I have been denied credit?
• What documents or details do I need to provide to get a Keebo credit card?
• See all 7 articles

Fraud

What is credit card fraud and reporting fraud

• How does credit card fraud happen?
• Reporting Fraud
• What is credit card fraud?

Grow

Boost

• What is Boost?
• My boost has not increased after linking another bank account to the app.
• My boost has suddenly changed without me doing anything. Why?
• What happens if I unlink my bank accounts, or let them expire?

Credit limit

• Why haven't I received a credit limit increase when I reached the required points, as initially shown in the app?
• How do I request a credit limit increase?
• How do you determine the amount of credit limit increase I will get?
• I do not want a credit limit increase, can I opt out of Grow?
• When I am entitled to the next credit limit increase? Is there a minimum qualifying period?
• Why haven't I had my credit increase as promised when reached all my points?
• See all 8 articles

Points

• I thought I had more Keebo Points than showed?/ Where are my missing points?
• Are you introducing new features to help improve and get more points?
• Can I lose points?
• Do I get points for cash withdrawals?
• How do I gain points?
• How can I get extra points?
• See all 13 articles

Purchases

• How many points do I get for each purchase?
• I made a purchase with my card but have not got any points. What happened?
• What transactions will not qualify for points

Repayments

• How many points do I get for repayments?
• I have made a repayment of my card balance but have not got any points. Why?

Help Guide

Pin

• Getting a Pin reminder
• Getting a Pin reminder
• Recovering your Pin

Card

• Contactless is not working
• My card has been declined
• Ordering a replacement card
• My card has not arrived
• Reporting a lost, damaged or stolen card
• My card payment has been declined but I have been charged.
• See all 8 articles

Urgent

• How do I make a complaint?
• I have lost my phone
• Updating your email when locked out of the app

Open Banking

Open Banking

• My Bank Account is not listed
• Is there a charge to use open banking?
• Why do you need my banking data?
• What is open banking?

Payments

Cash

• Do you charge a fee to take out cash in a foreign currency outside the UK?
• Is there a fee for withdrawing cash?
• Taking out cash with your Keebo card

Fees and Charges

• Foreign currency
• Do you charge late payment fees?
• What's the daily cash withdrawal limit?
• What interest rates do you offer?

Free Debt Advice

• Debt Advice

Payment Info

• I made a payment and it is not showing on my balance.
• Why has my DD been taken despite me making a manual payment before?
• Manual Payments
• Being overcharged / items not arriving
• Authorising Payments
• How does your repayment plan actually work?
• See all 9 articles

Privacy

Keebo and Privacy

• Can I get a copy of the personal data you hold on me?
• How does Keebo collect data?
• Is my data safe?
• What information do you collect when I use Keebo's app and services?
• What information do you hold about me and how do you use it?
• What's Keebo's privacy policy?