My card has been declined

If your card doesn't work at a particular merchant, but other cards do, it's likely the merchant hasn't configured their systems correctly to accept our cards. In this case you won't see a decline message in the app.We can reach out to them for you to try and fix the issue.

Please email with as much information as possible:

1. The name of the merchant or ATM provider where your card's been declined
2. The address of the store or ATM (or web address if your card is declined online)
3. The time and date of the attempted payment
4. The amount of the attempted payment
5. A receipt or screenshot showing a decline or a successful payment with a different card (we can use this to diagnose the exact issue with the merchant's payment systems)
6. A brief summary of what happened

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