Contactless is not working

When you order a Keebo card, you need to activate it in the app first.

It's rare, but sometimes contactless doesn't activate.

If this happens, make a chip and PIN transaction – contactless should then work.

If you've tried then and your contactless still doesn't work, please contact us in the app:

1. Tap the Settings cog on the app

2. Scroll down to Support and tap Support centre

3. Send us an email or chat with our support team

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