My balance looks wrong

Sometimes, merchants don’t give us everything we need to show a transaction in your feed straight away, but your balance still changes.

This can make it look like your balance is wrong.

This usually fixes itself in within 24 hours when the merchant gives us what we need.

If your balance still looks wrong once all your transactions are up to date, please contact us in the app:

1. Tap the Settings cog on the app

2. Scroll down to Support and tap Support centre

3. Send us an email or chat with our support team

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