Reporting a lost, damaged or stolen card

If your card's lost, damaged or stolen – or you've seen transactions that look fraudulent – freeze your card immediately:

1. Go to the Card tab in the app

2. Tap Freeze my card

When you've done this, please send us a message explaining the situation so we can help:

1. Tap the Settings cog in the bottom right corner of the app

2. Scroll down to Support and tap Support centre

3. Send us an email or chat with our support team

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