Reporting a lost, damaged or stolen card

If your card's lost, damaged or stolen – or you've seen transactions that look fraudulent – freeze your card immediately:

1. Go to the Card tab in the app

2. Tap Freeze my card

When you've done this, please send us a message explaining the situation so we can help:

1. Tap the Settings cog on the app

2. Scroll down to Support and tap Support centre

3. Send us an email or chat with our support team

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