When you order a Keebo card, you need to activate it in the app first. It's rare, but sometimes contactless doesn't activate.
If this happens, make a chip and PIN transaction – contactless should then work.
If you've tried then and your contactless still doesn't work, please contact us in the app:
1. Tap the Settings cog on the app
2. Scroll down to Support and tap Support centre
3. Send us an email or chat with our support team