My card has not arrived

We send all Keebo cards by Royal Mail 1st Class.

It usually takes around 5 working days for cards to arrive, but please allow up to 10 working days at busier times.

If your card still hasn't arrived after 10 working days, please contact us in the app:

1. Tap the Settings cog on the app
2. Scroll down to Support and tap Support centre
3. Send us an email or chat with our support team

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