Being overcharged / items not arriving

If you've been overcharged or the items you ordered didn't arrive, we can raise a 'chargeback' with Mastercard to get your money back.

This process can take up to 3 months. If you've bought an item costing £100-30,000, you may be able to claim compensation through Section 75.

To start a chargeback or make a Section 75 claim, please contact us in the app:

1. Tap the Settings cog in the bottom right corner of the app

2. Scroll down to Support and tap Support centre

3. Send us an email or chat with our support team Check out the UK Finance website for more information on chargeback and Section 75.



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