Why haven't I received a credit limit increase when I reached the required points, as initially shown in the app?


In certain cases, we might not be able to offer you a credit limit increase.

Reasons for this might include:

- Your credit account is in arrears

- Your card is blocked or suspended

- You have cancelled your Direct Debit

- You have a pending dispute or complaint with Keebo

- You wanted to be excluded for a further credit increase

- Your credit balance is £20 or more over your credit limit

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